Question 1

Can I change/cancel my order?

Accepted Answer

Please contact us as soon as possible for a request.
This will depend on whether or not the parcel has left our warehouse.
You can contact us via chat or email contact form.

Question 2

Can I change my delivery address?

Accepted Answer

Before dispatch, please contact us as soon as possible if you need to change your delivery address.
This will depend on whether or not the parcel has left our warehouse.

If your order already has been dispatched, please understand we are unable to update the address or reroute the parcel.
However, You may be able to request a collection or for deliver to safe place on the delivery service website or app.

Question 3

I didn't receive an order confirmation

Accepted Answer

If you didn't receive an order confirmation email, please follow these steps below:

1. Please check your junk folder
2. Sometimes it might auto-fill an alternative email address at the check out stage, please double-check the other accounts
3. If you used apple pay or paypal, check your account that you used depends on your personal settings within the apps

If you still having a problem, please let us know via chat or email contact form.

How to Cancel an Order Online - Frequently Asked Questions